What type of information do we collect

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The type of personal information we collect from our site visitors, are email, name, IP addresses, billing information, address details, phone  number. Collected information is provided by each individual visitor and/or user of this website or collected automatically through monitory tools.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How we collect information

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There are a number of processes of collecting your personal information that we use. Such as when you send us a message via the chat box/contact form  for a conversation, when you purchase a service via booking online, or when you subscribe to our newsletter.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such personal information

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations

6. By law we are required to keep your treatment notes for a period of 7 years, and for children under the age of 18 we are required to keep their records for a period of 7 years after they turn 18.

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How we store, use, share and disclose your site visitors' personal information

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Your privacy policy must detail how you store and use your site visitors' personal information that you've collected. You should also inform your site visitors of the website if, when and how such information is shared with third-party services and/or with legal enforcement agencies, according to relevant local regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Bookings for Sports Therapy / Pilates – Third Party via Cliniko

 

If you log in and register on cliniko.com website they will then store your personal details on a secure back frame of the website. They have updated their Privacy Policy and Terms of Service to take the GDPR into account. Your details can be permanently removed from the scheduling database by contacting us at richu@fitfixtherapy.com

 

Access to the scheduler by fitfixtherapy staff is password protected and only for the purpose of scheduling appointments.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

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Website Links

 

Our website Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site and therefore their relevant privacy policy. 

 

Web based request forms:

When you fill out the forms on our website or on booking an appointment online via our third party booking scheduler, Cliniko, we store the data you send us. We may use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third party organisations and resides in secure web-based database.

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Communication means and purpose 

 

Our means of communication with those visiting this website or using our services will include phone calls, email, text message, postal mail, whatsapp, instagram and facebook. For the purposes of marketing campaigns, promotions, sessions updates or appointment rescheduling, home exercise programs via physiotec.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, postal mail, whatsapp, instagram and facebook.

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How do we use cookies and other tracking tools

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This website tracks personal information through the use of cookies via the website handler Wix.

Wix uses cookies for many important reasons, such as:

• To provide a great experience for our visitors and customers.

• To identify registered members (users who registered to this site)

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure the platform is secure and safe to use.

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This website also uses google analytics to improve the functionality of this website, it is used to enhance  and improve your browsing experience.

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Withdrawing your consent

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You can withdraw your consent for collection of personal information, as well as delete or change the collected information.
If you don’t want us to process your data anymore, please contact us at richu@fitfixtherapy.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at richu@fitfixtherapy.com​

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We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.fitfixtherapy.com. This privacy notice was last updated on 17th May 2023..

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